Users unable to "Claim" ticket when assigned to Team

root1

I know for a fact, in my initial testing a few months ago, if a ticket was assigned to a team, a user could log in and there would be a simple link in the upper right of the ticket that said "Claim" and they could assign the ticket to themselves.

Fast forward to today. I downloaded and installed osTicket 1.7.0 and all is working fine except I no longer see the "Claim" button. I have been through EVERY setting and nothing points to turning on/off the claim functionality. Do they need to be a member of a certain group such as Admins or am I missing something...This single function is bringing us to deploying osTicket in our company...

Thanks for the help!

root1

Nevermind. It appears users can only claim (take ownership) of a ticket when a department is chosen and the field to assign the ticket to a specific user or team is left blank.

If a Department and Team are chosen, then the ability to take ownership of that ticket when emailed to everyone on that team or department is lost.

So, if you want your users to have the ability to claim or take ownership of a ticket, only select the department the ticket is for. Though it would be nice to be able to take ownership of a ticket when assigned to a team as well. I have just stopped using Teams...