Inactivity alert email

interficto

Hello, I have created a support platform that I am testing for my company.

I want to know if with OsTicket it is possible for the platform to send an automatic every time a ticket meets, for example, two days after it was created and without any activity, an alert email that no action has been taken.

Is this possible?

billy

I believe thats what the SLA does.
If you go over your SLA time, your agents will be sent an email reminding them the ticket is overdue.
The default SLA time is 48 hours but can be changed here:
Admin Panel > Manage > SLA Plans

To set who gets the alerts go here:
Admin Panel > Settings > Tickets > Alerts and Notices > Overdue Ticket Alerts