Hello!
Issue: When a user reply to a ticket using his email client, the response won’t show in the ticket.
When the user reply using the web interface, it works fine.
I think this used to work before, not sure why it doesn’t any more.
Also, I’m not sure when this stopped working, it might been when we changed the email address used in the system. So probably there is a field I missed somewhere.
We use an email address like crm@domain.com with SMTP and I changed it everywhere I could find.
Email settings, department settings and so on.
Version 1.10.1 (runs on a Synology).
SMTP is setup correctly and works fine, as far as I can see.
Any suggestions?