Hi
Yesterday i updated the osticket from v1.10.4 to v1.11.0-rc1
after that password reset for clients are not working if the username is wrong it is showing but if the username is exist it not showing anything a blank screen kindly help to fix it out
I would recommend that you restore your DB and site from backup to 1.10.4.
1.11-rc1 is not for production use. It is a Release Candidate with a lot of fixes for it over on git hub.
A blank white screen means that there is a PHP error, you would have to consult your PHP error logs to see what the issue is.
Also please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
i have not taken the backup of the DB
If your handy with SQL you could read through the upgrade streams and reverse the changes to the database.
And restore the old files (by downloading and reinstalling from the download archive) for the version that you were running.
It would be a lot easier and less time consuming if you wiped out the database and started with a new one.
