No Autoresponse - Email Tickets

phi148

Hi all, hope somebody can help. I have OSTicket setup so any email that comes in to us automatically creates a ticket.

The problem is, our customer's do not receive an auto-response acknowledging that the email/ticket was received.

Here is my setup:
OSTicket 1.10.1
Server: Apache
PHP: 7.1.25
MySQL: 5.6.41

Settings -> Tickets -> Autoresponder -> New Ticket -> Ticket Owner (Checked)
Outgoing email uses SMTP.

Everything else with the system works fine, it is simply the auto-response not happening when a new email is received that automatically creates a ticket.

Thanks!

ntozier

osTicket does not support PHP 7.1. Please downgrade to PHP 5.6

phi148

Hi ntozier

Do you know if there are plans for OSticket to support PHP 7.1?

Everything else works fine... so do you know if there is a list of features that don't work with 7.1?

Thank you for your time

ntozier

1.11 should support PHP 7.0 and PHP 7.1 when it is released.

Jimbode

1.10.4 seems to support PHP 7.0 just fine, not sure about 1.10.1...

ntozier

@Jimbode 1.10.4 can be run under php 7.0 if you installed under 5.6 and then upgraded to 7.0, but there is some wonkyness. And there was a couple tings just didn't work right so i reverted to 5.6.