KB link ask for login credentials

nbrothers

When I send a Client to a KB link as below

http://192.168.1.45/osticket/upload/scp/faq.php?id=10(http://192.168.1.45/osticket/upload/scp/faq.php?id=10)

It sends them to the Admin/Staff login page

SEE ATTACHMENT

Now if they have logged in through the "Check Ticket Status" login page, the link works fine.

OSticket 1.7 stable

ntozier

Of course its asking them to authenticate. You're sending them to the staff side. (note the /scp in the url) Try:

<domain>/kb/faq.php?id=10

nbrothers

Of course its asking them to authenticate. You're sending them to the staff side. (note the /scp in the url) Try:
<domain>/kb/faq.php?id=10

So If i wana send them a KB link, I have to logout of my account so it wont send them to staff side?

ntozier

I'm sorry but your question doesn't make any logical sense to me. Why would you feel that you need to log out of your staff account to update someones ticket with a URL?

STAFF side

/scpfaq.php?id=10

CLIENT side

/kbfaq.php?id=10

nbrothers

I'm sorry but your question doesn't make any logical sense to me. Why would you feel that you need to log out of your staff account to update someones ticket with a URL?
STAFF side
/scpfaq.php?id=10
CLIENT side
/kbfaq.php?id=10

Because if I dont logout of Stafff/Admin, when I copy and paste the KB url, it shows /scpfaq.php?id=10

if I logout copy the KB link, it will show as follows

/kbfaq.php?id=10

ntozier

Ah, I see what your saying now.

You will have to do one of the following to get the proper URL:

log out

open page in a different browser

manually edit the /scp/ to /kb/

Otherwise the person will need to log into the ticket system.

Sounds like maybe osTicket should have an option for sending a FAQ to a ticket opener like the canned responses...

peter

I don't see how logout is required in this case - simply open client interface on a separate tap and copy the url.

@[deleted] - You can sort of do it now by creating canned responses with links to specific FAQs.

ntozier

@[deleted]

I think that a FAQ response option in tickets or a Post FAQ tab might be the way to go as it could be setup similar in style to the "canned responses" drop down. Then the back end could handle generating the faq url to the public side. :)

nbrothers

@peter
I think that a FAQ response option in tickets or a Post FAQ tab might be the way to go as it could be setup similar in style to the "canned responses" drop down. Then the back end could handle generating the faq url to the public side. :)

I think is is possible, is there a Mod in the Mod forum for doing this?

ntozier

No not currently.

nbrothers

No not currently.

All I did was added a new canned response, the title is the same as the title of the KB, and added the link to the KB, and it worked, even tested it with a Client, everything worked great, thanks for your help

ntozier

Glad to be of assistance. :)