Hi, th,s issue also is discussed at https://forum.osticket.com/d/93140-time-problem , @KevinTheJedi replied with proof that he tried with the same configurations i have, and he did not get any errors, i opened a ticket to hosting company and insisting on there is no language problem with php and mysql versions, it works perfect on some other hostings, Hosting Company provided some logs to me and asking to share those logs to developers if they can say anything!!,
here are the log records;
[Wed Dec 26 09:31:18.824129 2018] [fcgid:warn] [pid 1996:tid 139771313612544] [client [CLIENT'S IP ADDRESS]:33738] mod_fcgid: stderr: PHP Warning: include(/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php): failed to open stream: No such file or directory in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/index.php
[Wed Dec 26 09:31:18.824148 2018] [fcgid:warn] [pid 1996:tid 139771313612544] [client [CLIENT'S IP ADDRESS]:33738] mod_fcgid: stderr: PHP Warning: include(): Failed opening '/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php' for inclusion (include_path='./:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/pear/') in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/index.php
[Wed Dec 26 09:31:18.824198 2018] [fcgid:warn] [pid 1996:tid 139771313612544] [client [CLIENT'S IP ADDRESS]:33738] mod_fcgid: stderr: PHP Warning: include(/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php): failed to open stream: No such file or directory in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/index.php
[Wed Dec 26 09:31:18.824238 2018] [fcgid:warn] [pid 1996:tid 139771313612544] [client [CLIENT'S IP ADDRESS]:33738] mod_fcgid: stderr: PHP Warning: include(): Failed opening '/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php' for inclusion (include_path='./:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/pear/') in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/index.php
[Wed Dec 26 09:31:20.524697 2018] [fcgid:warn] [pid 1996:tid 139771380754176] [client [CLIENT'S IP ADDRESS]:33778] mod_fcgid: stderr: PHP Warning: include(/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php): failed to open stream: No such file or directory in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/login.php
[Wed Dec 26 09:31:20.524774 2018] [fcgid:warn] [pid 1996:tid 139771380754176] [client [CLIENT'S IP ADDRESS]:33778] mod_fcgid: stderr: PHP Warning: include(): Failed opening '/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php' for inclusion (include_path='./:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/pear/') in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/login.php
[Wed Dec 26 09:31:20.524790 2018] [fcgid:warn] [pid 1996:tid 139771380754176] [client [CLIENT'S IP ADDRESS]:33778] mod_fcgid: stderr: PHP Warning: include(/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php): failed to open stream: No such file or directory in /var/www/vhosts/[OsTicket URL]/httpdocs/s/include/class.i18n.php on line 217, referer: http://[OsTicket URL]/s/login.php
[Wed Dec 26 09:31:20.524804 2018] [fcgid:warn] [pid 1996:tid 139771380754176] [client [CLIENT'S IP ADDRESS]:33778] mod_fcgid: stderr: PHP Warning: include(): Failed opening '/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/i18n/langs.php' for inclusion (include_path='./:/var/www/vhosts/[OsTicket URL]/httpdocs/s/include/:/var/www/vhosts/[OsTicket URL]/htt