Hello!
We want to use osTicket for our support staff, a big part of their job includes snippits of xml
We want to be able to include xml in the body (so not just attached) of a ticket, however osTicket is currently stripping out all the tags
So for example it will turn
<tag>
<tag> Test </tag>
</tag>
into
Test
But we want it to display as
<tag>
<tag> Test </tag>
</tag>
I've tried updating osTicket/include/class.format.php so that decode = false but have had no luck
I'm using :
Microsoft Windows 10.1709
.NET Framework 3.5 and 4.7
Internet Information Services 10
MySQL Database Software 5.5.62
PHP Scripting Engine 7.0.32
osTicket 1.10.4