Hi I added two fields list "building and category". I also modified tickets.inc.php to have them display on the agent ticket view. its been working great for many months. I decided to add a another list. When I did that the two other field list stop displaying the values on the old tickets(but the data is still there) Also if I create a new ticket the data displays on the ticket view but not on the old tickets? so I'm now my code is ok in the tickets.inc.php.