Hi ?
In OSTicket 1.6ST, I was able to access results of an extended search directly with a link in my favorites.
For example, the following link:
http://samplesupportaddress.com/scp/tickets.php?a=search&query=sampledomainname.com&dept=0&status=open&stype=LIKE&sort=date&order=DESC&limit=25
would display a list with 25 open tickets of people who had "sampledomainname.com" in their email address, with the newest at the top and descending by date.
I saved those links in my favorites and could access them with one click, as long as I was logged in.
In OSTicket 1.10.4, all these links don't work any more; they either Show no result, or they show tickets that are closed as well (and not just open ones). However, the extended search in OSTicket 1.10.4 (via the menu) works just fine - but I can't see the underlying link there. I can save the search and load it, but it just takes three more clicks every time I have to switch.
Where can I find the right parameters for the direct link? I would need the following parameters:
- search in the ticket owners email address
- status (open or closed)
- number of tickets in list (e.g. show 25 or 50 tickets etc.)
- sort by date
- order descending
Thank you for your time and help. ?