Hi,
I have a server running version 1.8.14 and am trying to upgrade to 1.10.14 and I am unable to. I also have tried to go from version 1.8.14 to 1.9.0 and have the same results.
I have been following the upgrade guide ( found here: https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html ) but it does not seem to work for me.
System Information:
- osTicket version: 1.8-git
- Nginx version: 1.15.5
- PHP version: 5.6.37-1+ubuntu16.04.1+deb.sury.org+1
- MySQL version: 10.0.36
- Operating System version: Ubuntu 16.04.5 LTS
After attempting to upgrade I can see database table ost-syslogs an entry that reads Succcessful upgrade.
I do have the following line in my PHP Error Logs:
[error] 1207#1207: *3 FastCGI sent in stderr: "PHP message: PHP Fatal error: Call to a member function setTabActive() on null in /var/www/html/osTicket-1.8.12/scp/profile.php on line 43" while reading response header from upstream, client: {REDACTED}, server: {REDACTED}, request: "GET /scp/autocron.php HTTP/1.1", upstream: "fastcgi://unix:/run/php/php5.6-fpm.sock:", host: "{REDACTED}", referrer: "http://{REDACTED}/scp/index.php"
Refering to the Upgrade and Migration guide: https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html I assume that step 9 should be sub-step for 8? I do not have a config.php file in the root directory, but instead one in the include directory.
After I complete the steps from the above guide under Uploading Files, I go to /scp/ and press the Upgrade button. It proceeds to error out and nothing the PHP error from above is generated and the ost-syslog entry is added.
Does anyone know what could be the possible error with this?
Thanks,
- Matt
