How can use SLA not priority

Azaa

hello
if i create ticket, i must check priority?
i wanna use sla, but my created ticket don,t show on open ticket
how can i fix?

Impro

You problem is not very clear. SLA Plan is an optional field when creating a ticket. You can select the default SLA plan or any other you have created, or leave it unselected when creating a new ticket. Not sure what priority you are referring to?

When creating a ticket make sure to save it first, with ticket status set to Open.

ntozier

Priority is not a required field.

SLA plans are selected at time of ticket creation. If you opened a ticket [and did not immediately close it] and you do not see it, then it is in a department that your user account does not have access to.

Azaa

Can i hide priority from ticket open page?

Azaa

thanks guys

ntozier

Admin panel -> Manage -> Forms -> Ticket Details.
locate Priority Level.
Click Config button
Click Settings tab