osTicket Version v1.11.0-rc1 (e321982) — Up to date
Web Server Software Microsoft-IIS/8.0
MySQL Version 5.6.19
PHP Version 5.5.11
I recently updated to 1.11 - I was expecting 1.10 but for some reason 1.11 downed and I was not paying close attention until it was too late. I do like the look of 1.11 though... not germain to the problem though.
When I send a password reset to a User, it never goes.
How do I proceed to troubleshoot?