Hi!! Well, i,m configuring the alerts of new tickets for the departments, if i am the admin of the department i recieved the email, but if i´m not the admin, i am not recieving anything. If the department have more than one person, one of them dont recieve the alert of new ticket or activity.
So, i create a new agent with a shared mailbox to set up this admin and send the alert to all of the people of this mailbox, but i think this is not the best practice.
