Cron Mailfetch not working after HTTPS redirection

comnovis

Hi,
after applying this redirection to HTTPS ( https://sebtombs.com/computing/web-design-publishing/osticket/44-force-ssl-in-osticket-without-htaccess-changes.html ), osTicket is no longer fetching POP3 mail via cronjob.
What can we do? Thank you.

ntozier

You edited the source of the core files. I would say Remove the modification. Use the webserver itself to do redirects not the product.

Side thought... Did you ever update the Admin panel -> Settings -> System -> Helpdesk URL to have a https:// prefix?

comnovis

Yes, editing the Helpdesk URL does nothing.
What is the preferred way for a redirect? Using .htaccess files?
Do you by chance have a good manual for newbies? Thanks alot.

ntozier

It has always been my understanding that the only changes that you need to do are:

install the SSL cert on your web server.
configure your webserver to use ssl.
(optional) force http to https at the server level
change your Admin panel -> Settings -> System -> Helpdesk URL to have a https:// prefix

If you need an Apache .htaccess you could do it something like this (note: this is not tested!):

RewriteEngine On RewriteCond %{HTTPS} !=on HTTPSRewriteCond %{HTTP_HOST} !^www\. RewriteRule ^ https://www.domain.com%{REQUEST_URI}

comnovis

Yes I had to install SSL certs and configured Apache VirtualHost for port 443.
Helpdesk URL change does nothing.
Finally I added the following lines to Apache config and now it works:
RewriteEngine on
RewriteRule "^/?(.*)" "https://%{HTTP_HOST}/$1" [R=301]

this board destroys the code I entered, so see it in the last post on: https://www.centos.org/forums/viewtopic.php?t=62079