Custom field, how to...

Chabi0167

Hi, im here again for a new question !
I want to add a custom field for me in the ticket form.
For this, i create my new field in my form with the function for this (Manage > Form > Ticket Detail > add field here like "myfield" as label, short answer as type, internal and facultative as visibility and myfield as fiedl name (sorry if the terms are not good, it is is french for me ?.
Ok, all is in place but :
- When i simulate a customer creating a ticket, i dont see the field (normal, as the field is "internal", then for admin)
- When i log to the console to manager ticket, i should see the new field "for me", but there i don't see either the field i have created (for previous and new ticket)....

What did i do wrong ?
Thanks for your help ?
Xavier

ntozier

I think that If there is no information in the field it does not display. Edit the ticket and populate the field. Then it will display on the ticket view.

Chabi0167

Thanks NTozier ?
It works by editing the ticket.

A question then : is this possible to make some calculation on fields with OSTicket ?
I mean : one thing is quite missing in this support ticket : the possibility to track the time spent for a person (not like a crm but for paying support ticket in example : a person take in example 10 hours of support or 10 tickets support max).
Is this possible with OSTicket ?
Thanks again for your time and patience ?
Xavier

ntozier

This is not a feature in osTicket at this time.

However there is a mod over at github for time tracking. I cannot speak for how well it works (or if it works at all with the current stable) but there are a lot of posts on the thread so people are using it.