SMTP & Email Problem

mathew

Hi,

My alerts and mails are only going to gmails not any other domains. I have checked in diagnostic tab all mails are successfully going but not receiving. So upgraded the system with RC version still the problem existing.

I went through this forum and tried a lot with some smtp solutions but all are not working for me. But at the same time clients and staffs who have gmail ids they are receiving the alerts and all.

Please try to figure it out. Thank you.

mathew

UPDATE:

i found some solution in this forum finally gmail smpt now working.

could you Please help me to so the same for outllook/office365

ramrajone

mathew

on your Sending Email via SMTP setting, you have selected No for the Authentication Required, it should be Yes.

Also, if osTicket shows it sends, then it might be ending up on the Junk folder or blocked by a mail server, check logs of mail server

mathew

already i tried "Yes" as well to Authenticate, still the same.

Yes, the message Test email sent successfully to xx@xx.com is there even without SMTP. But its only to gmail not to my outlook. We are using office 365 subscribed pack.

One more thing, yesterday the smtp settings worked for gmail is beacause i used $this->_socket_options = array('ssl' => array('verify_peer_name' => false)); in SMTP.php file.

any proper solution?? Thanks

mathew

Not in my junk file. But when i set a smtp using gmail it sends to all mails. How to use this feature for office365. is it a limitation or a glitch??

mathew

UPDATE:

Now its works for yahoo mail without smtp...but still no mails to outlook nor smtp.

ramrajone

mathew

on the hostname remove ssl:// just use smtp.gmail.com
also, you should update your PHP version to 5.6

mathew

PHP Version 5.6.37

Failed to connect to smtp.gmail.com:465 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]
smtp.gmail.com
Port Number
465

still the problem...do i need to enable openssl in php.ini. I checked still the problem is there.
why i can't create a single SMTP ??

ramrajone

mathew
have you tried using port 587

Also, what do you have for Fetching Email via IMAP or POP? Can you take screenshots

ntozier

do i need to enable openssl in php.ini yes.
Did you enable the connection on gmail side?

Did you read the docs?
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html?highlight=gmail

mathew

Hai,

Yes i did it. And am not using POP/IMAP right now.

Now i think it could because of the php of the hosting panel. Because the following config is working in my localhost running on php 5.5 on wamp.

SMTP
enabled
Hostname: smtp-mail.outlook.com
Port: 587
Header spoofing: unchecked.

SMTP
enabled
Hostname: smtp.gmail.com
Port: 465
Header spoofing: unchecked.

Here am pasting my php config(Dynamic Extensions):
php.ini(5.6) in host:
;extension=php_bz2.dll
;extension=php_curl.dll
;extension=php_fileinfo.dll
;extension=php_gd2.dll
;extension=php_gettext.dll
;extension=php_gmp.dll
;extension=php_intl.dll
;extension=php_imap.dll
;extension=php_interbase.dll
;extension=php_ldap.dll
;extension=php_mbstring.dll
;extension=php_exif.dll ; Must be after mbstring as it depends on it
;extension=php_mysql.dll
;extension=php_mysqli.dll
;extension=php_oci8.dll ; Use with Oracle 10gR2 Instant Client
;extension=php_oci8_11g.dll ; Use with Oracle 11gR2 Instant Client
extension=php_openssl.dll
;extension=php_pdo_firebird.dll
;extension=php_pdo_mysql.dll
;extension=php_pdo_oci.dll
;extension=php_pdo_odbc.dll
;extension=php_pdo_pgsql.dll
;extension=php_pdo_sqlite.dll
;extension=php_pgsql.dll
;extension=php_pspell.dll
;extension=php_shmop.dll

; The MIBS data available in the PHP distribution must be installed.
; See http://www.php.net/manual/en/snmp.installation.php
;extension=php_snmp.dll

;extension=php_soap.dll
;extension=php_sockets.dll
;extension=php_sqlite3.dll
;extension=php_sybase_ct.dll
;extension=php_tidy.dll
;extension=php_xmlrpc.dll
;extension=php_xsl.dll
;extension=php_zip.dll

php.ini (5.5) in my localhost:
extension=php_bz2.dll
extension=php_curl.dll
extension=php_com_dotnet.dll
extension=php_fileinfo.dll
extension=php_gd2.dll
extension=php_gettext.dll
extension=php_gmp.dll
extension=php_intl.dll
extension=php_imap.dll
;extension=php_interbase.dll
extension=php_ldap.dll
extension=php_mbstring.dll
extension=php_exif.dll ; Must be after mbstring as it depends on it
extension=php_mysql.dll
extension=php_mysqli.dll
;extension=php_oci8.dll ; Use with Oracle 10gR2 Instant Client
;extension=php_oci8_11g.dll ; Use with Oracle 11gR2 Instant Client
extension=php_openssl.dll
;extension=php_pdo_firebird.dll
extension=php_pdo_mysql.dll
;extension=php_pdo_oci.dll
;extension=php_pdo_odbc.dll
;extension=php_pdo_pgsql.dll
extension=php_pdo_sqlite.dll
;extension=php_pgsql.dll
extension=php_shmop.dll

; The MIBS data available in the PHP distribution must be installed.
; See http://www.php.net/manual/en/snmp.installation.php
;extension=php_snmp.dll

extension=php_soap.dll
extension=php_sockets.dll
extension=php_sqlite3.dll
;extension=php_sybase_ct.dll
;extension=php_tidy.dll
extension=php_xmlrpc.dll
extension=php_xsl.dll

When i replace the local php.ini with hosted one my other instances not working. Can you help me to fix this which require for os ticket only??

ramrajone

mathew
So, are you trying to get your office 365 to work with Osticket system?

Check these links:
https://support.office.com/en-us/article/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-365-69f58e99-c550-4274-ad18-c805d654b4c4

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

mathew

ramrajone

Friend,

I know this and am looking for SMTP only. Your links details works in my localhost but not in bluehost.

mathew

Update from bluehost:

I can see Unfortunately it would not be possible to use external SMTP servers within your BlueHost account. Ports 465 and 587 are already reserved on the server for our mail services, so you would not be able to connect to another service on these ports.

What to do next....??

ramrajone

mathew
That's a strange response from Bluehost, are you using any of their email services from them?

osTicket is very simple to set up, don't know why you are having so much trouble.

Can you start fresh and use the stable version 1.10.4, PHP version 5.6
https://docs.osticket.com/en/latest/Getting%20Started/Installation.html

mathew

ramrajone
No right now we are their MX to office365. No way i checked everything. Thanks.

ntozier

I think with out saying it, the Bluehost tech is saying that you should use their servers to send/receive email.

The alternative would be to find a different web host that will let you connect to O365.

mathew

ntozier
Thanks Friend.

ntozier

Very welcome.
Should I close this thread?

mathew

ntozier

Yes. thanks all.

Its because of my host who does not support outside SMTP server connection.
Now it working in another host. So its was not a problem of OSTicket.