I took a run at trying the 1.10.x install and got it installed, however could not access the admin (SCP) logon page. It gives error 500. (I also tried the 1.11 RC) I have been down the road of looking at logs, changing the apache httpd.conf, etc…. However, I consistently get stuck with the 500 page on the admin / staff logon.
Will give the rest of the details, however here is the primary error that I see :
[proxy_fcgi:error] Got Error ‘PHP Message: PHP Fatal error: Class ‘Bootstrap’ not found in /opt/bitnami/apache2/htdocs/main.inc.php on line 24\n’
I have seen some posts about the following:
• Bootstrap missing #4322 - https://github.com/osTicket/osTicket/issues/4322
Just to get this out of the way, I am using a Bitnami LAMP Stack (Fresh download and install x2), and I am aware this configuration could be part of the reason, that said, I do rely a bit on Bitnami stacks for a bunch of stuff, and would like to continue to do so.
Yes, I could bring up a blank server, install Apache2, mysql, and PHP, however, I would like to identify and determine what it is about the Bitnami stack that causes the issue.
If anyone would like to assist! I would appreciate it.
Anyways, here’s some of the info:
• PHP Version: 5.6.38 (See attached phpinfo.pdf)
• System: Linux debian 4.9.0-8-amd64 #1 SMP Debian 4.9.110-3+deb9u6 (2018-10-08) x86_64
Currently doing the install to the root of the web server under apache:
I have done the following install types:
• downloaded the osticket packages from the website and installed them, both versions. (Same issue)
• git clone the osticket repo and ran the command line install's (Same issue)
I have tried changing some of the directives for apache as well as directory settings, however I keep coming back to the same issue.
• one thought was could I need an .htaccess file with rewrite rules? I'm not sure what I would be doing for that. Not familiar with that one.
Anyways, any help would be greatly appreciated by me (and I'm sure some others)