The agent maximum file size is 10 MB.
The php configuration is:
post_max_size: 16 MB
upload_max_size: 10 MB
I tried to change php versione (5.6 and 7.0.32) and upgrade osticket to 1.11rc but the problem persist.
The problem happened either on db file store either on filesystem storage
The error of popup is: ERROR UPLOAD FILE: "namefile" UNDEFINED500
If I upload a file bigger than 10 MB the error is different: "File is too largeundefined."
The only log on webserver is:
Error 192.168.101.182 500 POST /ajax.php/form/upload/attach HTTP/1.1