Is it possible, by looking directly in the database, to see if any tickets are unread?
Sometimes customers write in regarding their orders in progress.
I want to make sure no orders are shipped without anybody has looked at all tickets.
I don't want to force every ticket to be answered, just that there are no unread before the parcels are delivered to the carrier,
I have direct access to the database.
If need be, I'll try to modify the php to write an open-date to the db,