Server Information
osTicket Version v1.11.0-rc1 (e321982) — Up to date
Web Server Software Apache/2.4.10 (Debian)
MySQL Version 5.5.60
PHP Version 5.6.36-0+deb8u1
I followed the instructions, but after selecting a parent topic, and pressing save, the child always remains at the top level. "Feels" like the backend DB is not getting updated.
Take a look at this: https://github.com/osTicket/docs/blob/master/Features/Nested%20Knowledgebase%20Categories.rst
You may have to pull updates from the GitHub
"I followed the instructions,"
What instructions?
ntozier Good point, sorry. This appears now to be solved in 1.11 stable.
we close/lock this thread with PEBKAC.
/high5
I'll mark this as resolved and close the thread. Please do not hesitate to open a new thread if you have another question, comment, etc.
