Closing the ticket by email or applying filters to every answer.

Pawel19

Hello, is the possibility of closing ticket via email?

I open the ticket by e-mail, i also assign it via e-mail.

I'm just missing closing. Maybe it could be done by filtersbut they are only used for new messages.If the filters would also work for the answer, the problem would be solved.

ntozier

These are not a feature of osTicket at this time.Ticket Filters only run at ticket creation so are not a solution to your question.

Pawel19

"Ticket Filters only run at ticket creation so are not a solution to your question."why? Was it difficult to change it in files? In which file can I try to edit it?

PavelH

I think in \include\class.mailfetch.php