Upload problem when using SSO

BReflex

Hi,I installed osticket 1.10.4 on Wamp64 in Windows 2008 R2, activated Ldap plugin an passthu everthing went smooth but when activated SSO with sspi, the file upload is arbitrary it works 1 time over 20 or may be less Sometimes i have the undefined400 errror sometimes not just the progess bar hanging Using IE11 in ADNo php errorJust apache log 172.16.23.23 - - "POST /ajax.php/form/upload/attach HTTP/1.1" 401 493172.16.23.23 - Domainuser "POST /ajax.php/form/upload/attach HTTP/1.1" 400 23SSO Settings inside <Directory> apache configration Options +Indexes +Includes +FollowSymLinks +MultiViews AllowOverride All <IfModule authnz_sspi_module> #AuthName "SSPI Protected Place" AuthType SSPI SSPIAuth On SSPIAuthoritative On SSPIOfferBasic On SSPIOmitDomain On Require valid-user </IfModule> Any ideas Thank youversion d'osTicket

v1.10.4 (035fd0a)

— A jour

Logiciel serveur Web

Apache/2.4.33 (Win64) mod_authnz_sspi/0.1.1 PHP/5.6.35

Version de MySQL

5.7.21

Version PHP

5.6.35

Extensions PHP

gdlib

Utilisé pour la manipulation d'images et l'impression en PDF

imap

Utilisé pour l'extraction d'e-mail

xml

API XML

xml-dom

Utilisé pour le traitement d'email HTML

json

Améliore les performances de création et le traitement JSON

mbstring

Hautement recommandé pour le contenu en langues non-occidentales

phar

Hautement recommandé pour les plugins et modules linguistiques

intl

Hautement recommandé pour le contenu en langues non-occidentales

fileinfo

Utilisé pour détecter le type des fichiers à uploader

APCu

Amélioration générale de la performance

Zend Opcache

Amélioration générale de la performance

Configuration PHP

cgi.fix_pathinfo

« 1 » est recommandé si AJAX ne fonctionne pas

date.timezone

UTC

ramrajone

Is these PHP Extensions installed?mbstring Hautement recommandé pour le contenu en langues non-occidentalesphar Hautement recommandé pour les plugins et modules linguistiquesintl Hautement recommandé pour le contenu en langues non-occidentales

BReflex

Yes all installed ok a part from cgi.fixpathinfo although i modified php.ini it seems to be not reconized blank

ramrajone

Can you upgrade your PHP to 7.0.x and see if that fixes it?You said "Using IE11" does it work with other browsers?

BReflex

Yes firefox It works more often

Didn't try php 7. Will try it tomorrow and keep you informed

BReflex

Hi,Tested with php 7.0.29 same error it generates 2 lines in apache 172.16.23.23 - - "POST /ajax.php/form/upload/attach HTTP/1.1" 401 493172.16.23.23 - DomainUser "POST /ajax.php/form/upload/attach HTTP/1.1" 400 23The first attempt webserver sends 401 (No user information in the log after ip addressThe second with user information generates an error 400 but no response in the browser (progress bar hanging)Thank you

ramrajone

hmm IE is one of the big issues, I have not face that issue and I don't use IE unless I have to, even some of the Microsoft Product I had to use other browsersDo you know if it happens to other computer using IE and does it happen all the time or when you trying to do something?

BReflex

It's all the time now.

I know that IE11 is big part of the problem but i can't change it

ramrajone

Strange I am running 1.10.4 and I have not seen errors, maybe because I don't use IE that much, but I know user are using IE and not reported yet

Can you write exact steps you are taking so I can test on my system.

Does it happen all types of files uploads, like .PDF, .JPEG, . PNG, etc.?

BReflex

Yes i tested pdf xlsx doc and txt

ramrajone

Let's clear up couple things, you have reported "Upload problem when using SSO"I tested using IE 11 uploading attachment, it worked just fine (both as an Agent and User)The second part is SSO (I am using LDAP, so not sure if that's what's getting your way)These 2 HTTP errors are generic401 Unauthorized400 Bad Request

BReflex

I tested using IE 11 uploading attachment, it worked just fine (both as an Agent and User)Upöpading files works for bothThe second part is SSO (I am using LDAP, so not sure if that's what's getting your way)I m using AD as backend for authenticationThese 2 errors occurs for the same action 1 action (upload a file) generates the 2 lines I commented the sspi lines in apache + restart - > file uploads worked again So i think it s an authentication problem

BReflex

Hi again
I m still testing different solutions
I noticed that if choose the help topic and start uploading immediately it works
but when i have a delay for more than 7 or 8 seconds --> no way to upload

ramrajone

BReflex
Maybe there might be time out on server to authentication

BReflex

Just to let you know i migrated to IIS and it's working now