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Users are receiving the 'New Ticket Auto-reply' template email (using specific ticket filters) when they open a new ticket from the customer web portal, however, when an Agent opens a ticket for the user, the email isn't sent out - the user gets the 'New Ticket Notice' template email only.Is there a way for the 'New Ticket Auto-reply' to overwrite the 'New Ticket Notice' template, same way as how it overwrites the 'New Ticket Auto-response' template?https://pasteboard.co/HBBTq1N.png