When users answer: Some agents want an email. Some don't.

Is this possible?Maybe the solutions is in Filters, but I don't know how.Thanks a lot.

All agents that should be notified are notified. This is the way that osTicket works.

So it is either all agents. Or no agents. It can't be set individually?

Correct.

Thanks. Maybe I can put it on the wish list.You can close.