Email Templates - Supported Variables

C4RLOCO

In 1.6 the variable %{comments} included the ticket body within the emails.

In 1.7, none of those variables are working. For example, if a ticket is being assigned to a staff, how can Include the body of the ticket so the staff can have an idea via email about what is going on without having to log in in the system?

Same thing with internal notes, when a ticket is transferred, what would be the variable to include the text writing on an internal note at the moment is being transferred? That way, the assigned staff could also read this info in the incoming email.

soundguyfyi

I have the same issue

I have come across this same issue. I would like to attach internal notes to a "New Ticket Alert" so that my coworkers can see our internal note that have more details then what we would need the customer to see. I copied the same variable from the "New Internal Note" email template and it does not work. I also tried:

%{ticket.note.message}

%{note.message}

%{ticket.note}

None of the above work.

Please advise

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I also wanted to note that I am running 1.7.0

I also tried %{note} with no success

Please look into this for us.