@[deleted]That makes sense, and I was partially able to fix it.I had to go into admin panel, Forms, Custom Forms, Contact information, and I added an optional field called "phone" and imaginatively named "Phone". I can now search for users in old tickets, but I get DB errors when searching for users in making new tickets. Looks like there's a missing table? Can you advise again?-------------Table 'REDACTED.ost_user__cdata' doesn't exist<br /><br />---- Backtrace ----<br />#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1146', '[SELECT A1.`id`...')<br />#1 (root)/include/class.orm.php(3136): db_query('SELECT A1.`id`,...', true, true)<br />#2 (root)/include/class.orm.php(3192): MySqlExecutor->execute()<br />#3 (root)/include/class.orm.php(1845): MySqlExecutor->getRow()<br />#4 (root)/include/class.orm.php(1818): FlatArrayIterator->{closure}()<br />#5 (root)/include/class.orm.php(1797): CallbackSimpleIterator->next()<br />#6 (root)/include/class.orm.php(1806): CallbackSimpleIterator->rewind()<br />#7 (root)/include/class.orm.php(1463): CallbackSimpleIterator->valid()<br />#8 (root)/include/class.orm.php(1480): CachedResultSet->fillTo(9223372036854775807)<br />#9 (root)/include/class.orm.php(1489): CachedResultSet->asArray()<br />#10 (root)/include/ajax.users.php(94): CachedResultSet->getIterator()<br />#11 : UsersAjaxAPI->search('local')<br />#12 (root)/include/class.dispatcher.php(145): call_user_func_array(Array, Array)<br />#13 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/local', Array)<br />#14 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('/local', Array)<br />#15 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users/local', NULL)<br />#16 (root)/scp/ajax.php(262): Dispatcher->resolve('/users/local')<br />#17 {main}