Hello,We are used osTicket (v1.7.0)This is the part of my e-mail template<li>%{comments}<li>Name: %{ticket.name}<li>Email: %{ticket.email}<li>Dept: %{ticket.dept.name}<li>Phone: %{ticket.phone}<li>Subject: %{ticket.subject}<li>Topic: %{ticket.topic}<li>Message: %{message} All information populated in e-mail except %{message}Any suggestions? Thank you
