Every time a ticket is opened, an email is sent to both the user who opened it and the department's agents. But e-mail is no longer sent. In the system logs, this message "Error in the email sending service" appears.Attached, image of the system logs.blankSystem informationblank

Looks like something changed.  It says mail() failed.  I would assume that you are using the PHPmail option.  I would try to setup SMTP instead and see if that helps.

Thanks for the answer. I changed to SMTP and solved the problem.

Excellent.  Glad to hear it.

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