SMTP authentication failure

Pepozzo

Hi!I'm using Azure Web App (PHP 5.6) to host my osTicket v1.10.1.I'm trying to configure an e-mail, but when I try to activate SMTP, I receive this error:authentication failure I know it's a quite common error, so I've searched a lot in this forum and on GitHub. I've tried to overwrite SMTP.php and Socket.php files in the /include/pear/Net folder with newer files from pear.php.net, but it caused timeout errors.I've also tried to change code in smtp.php as suggested in some forum threads, but nothing worked for me. SMTP port change didn't work.My e-mail server settings require authentication to use SMTP, so radio button in osTicket SMTP configuration panel is set to Yes. My username is set as MYDOMAIN\myuser (maybe could it be incorrect?). Fetching email settings (IMAP+SSL) with same authentication is not returning errors.Any idea?

stevland

Grizly

Odd. Have you an alternate username (UPN) format, like user@MYDOMAIN.tld ? might be breaking on the slash. https://docs.microsoft.com/en-us/azure/active-directory/connect/active-directory-aadconnect-userprincipalnamehttps://support.microsoft.com/en-au/help/3158782/upn-must-be-used-to-log-on-to-owa-outlook-and-eas-in-office-365-dedicaWell.. that could be it actually.

Pepozzo

Hi! Sorry for the late update.I've also tried to update to v.1.10.4, but it did not work. I've tried with user@mydomain.tld but in this case the SMTP error remain, and also the IMAP error is showing in the above part of the page (Fetching email).

ntozier

What are you using for your server settings?Have you granted the user IMAP privileges?

Pepozzo

This is my settings page on osTicket: https://imgur.com/Q2wOjfKSorry it's in italian, but it should be quite undestandable. I don't have too many information about the mail server, but other guys in the IT department are pretty experienced with this email server, so i think they created an user as usual.

ntozier

What server software is your mail server?If its Microsoft Exchange, then accounts by default do not have IMAP enabled.Also if its an Exchange that you need to give the server permission to talk to the server.

ramrajone

@[deleted]Take a look at these links, which has the same error message with a solution, which might work for youAdding the option 'verify_peer' => false to 'ssl' socket options fixed it.In the file include/pear/Net/SMTP.php, in the construct function change:http://forum.osticket.com/d/discussion//authentication-failure-smtphttps://github.com/osTicket/osTicket/issues/2628

Pepozzo

@ramrajone I don't know why, because I'm pretty sure I've tried this solution in the past, but I can confirm it is working good right now. I was able to send and e-mail and configuration setup worked fine without errors!Thank you so much :)

ramrajone

Great, I had done that in past, sometimes you just have to double check everything :)