Dear everyone;I am a osticket lover and in the same time our website using zendesk as live chat / off line message tool.zendesk its good for live chat, and for offline message, we redirected it to the osticket system. and that how problem start, we have a lot of tickets created by noreply@zendesk.com instead of the customer email we get a lot message in this format Offline Message left on 23 Jun 2018, 05 AM (GMT+0)NAMES**ehEMAILsmelgm***@gmail.comPHONE2262***168LOCATIONMississauga, CanadaURLLivechat Popoutand we can not reply to customer directly, we need to create a new ticket instead , to contact the customer. this waste a lot of time. is there some one knows how to make the ostikcet can reply directly to the cusotmers email address directly instead of to noreply.

You might be able to get it working with my rewriter plugin: https://github.com/clonemeagain/plugin-fwd-rewriter. I mean, you will need to add new code to check for noreply@zendesk.com and then find and replace with the correct email address. It's possible, with a small amount of customisation. If you're not comfy writing your own code, ping me an email with an original email from zendesk as a text file (full headers etc), I'll get a patch prepared for you.Alternatively, make an issue on that repo with an anonymized plaintext attachment.

Thank you Grizly. I just send an email to your email clonemeagain@gmail.com

I have managed to installed it successfully into my osticket, and enabled the plugin aswell. and in settings page, i only put one data in "Forward Rewritable Domains:"  i put "zopim.com" as this is the new ticket creater allways.and i enabled the log , i could find the log in Admin/dashboard/system log  "RewritePlugin / received signal ticket.create.before"  message.But I am instill getting the message tickets in the old way, looks nothing is changed. please advise.

I had a look at the message, will require a code change to match the sender and find the correct email mate, it's not going to work out of the box, give me some time to write a patch for you.

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