Hi,
I've setup 1.7 version at my work machine, it is awesome tool with easy setup.
but I couldn't setup the email piping - creating a ticket by email....
my environment is -
# uname -ovr
2.6.18-238.45.1.el5 #1 SMP Thu Sep 20 12 EDT 2012 GNU/Linux
php 5.4.7 with xampp (lampp) for linux 1.8.1
using sendmail for email piping.
aliases file has the line below:
usersupport: "|/opt/lampp/bin/php -q /opt/lampp/htdocs/customersupport/api/pipe.php"
I've ran "newaliases"
restarted sendmail service
below is the /var/log/maillog captured while a email sent to usersupport@my-vm-hhost.root.net
Apr 8 00 my-vm-host sendmail: r384B91e029695: from=, size=3039, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=MTA, relay=imbhub-sw03.root.net
Apr 8 00 my-vm-host sendmail: r384B91e029695: to="|/opt/lampp/bin/php -q /opt/lampp/htdocs/customersupport/api/pipe.php", ctladdr= (47/0), delay=00, xdelay=00, mailer=prog, pri=33306, dsn=5.3.0, stat=unknown mailer error 1
Apr 8 00 my-vm-host sendmail: r384B91e029695: r384BA1e029698: DSN: unknown mailer error 1
Apr 8 00 my-vm-host sendmail: r384BA1e029698: to=, delay=00, xdelay=00, mailer=relay, pri=30000, relay=imbhub.root.net. , dsn=2.0.0, stat=Sent (r384BAfL024711 Message accepted for delivery)
can someone please provide steps to create tickets by email with osticket 1.7 version?
Thanks in advance