I figured it out! Line 196: $queue_sort_options = array('priority,updated', 'updated', 'priority,due', 'due', 'priority,created', 'answered', 'number', 'hot');...changes to: $queue_sort_options = array('priority,due', 'due', 'priority,updated', 'updated', 'answered', 'priority,created', 'number', 'hot');Done.Thank you all. You've been a wonderful audience.