Hi, Maybe you can help me to find a way to add at least one source moreI find this php file in include/staff/ticket-open.inc.php:   <select name="source">                    <?php                    $source = $info ?: 'Phone';                    $sources = Ticket:();                    unset($sources, $sources);                    foreach ($sources as $k => $v)                        echo sprintf('<option value="%s" %s>%s</option>',                                $k,                                ($source == $k ) ? 'selected="selected"' : '',                                $v);                    ?>                </select>But I do not know how to edit it correctly. I want to add this sources "Whatsapp", "Facebook", etc.Thanks in advance

I did it successfully myself many years ago.I just looked for up-to-date instructions for you. Here's what I came up with.This guy seems to explain how to do it in the current version (1.10.x)http://forum.osticket.com/d/discussion//change-or-add-ticket-source-v1-10#latestBut IMO he doesn't explain it very well. I would also have a look at this. Although this thread is very dated, the contributors do a better job of breaking down the process:http://www.forum.osticket.com/d/discussion/Good luck 

4 days later

Hi @[deleted] I just tried to follow those instructions but I could not add anything in sources.Maybe you can explain me how to do it? 

5 days later

I'm sorry, @[deleted] I would reproduce my steps and document the process for you, but I'm too busy working on other tasks. But you can figure it out! I did years ago and, honestly, at the time I had no clue what is was doing. Good luck hombre.

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