Hello All,On the landing page after a user log in (not an agent) it shows in the top right the number of tickets they have created: Tickets (##). This ## is the count of all tickets ever opened by this user, both open and closed. How can I change this to only show the number of tickets that user has that are still open? My users don't care about how many they have ever created, they only care about how many tickets are still open.Thanks
I see this was posted in 2018 but is there a way to do this in 1.17? or would i have to edit core files if so can someone point me in the direction of what file to edit?
You will need to modify the codebase to accomplish what you are looking for. Just note that you are on your own when making any modifications to the codebase/database. The code is open source and publicly available on Github for you to review/search through.
Cheers.
KevinTheJedi thanks I will start going through the github and try and get a better understanding of how and what it is calling .
any chance you know off the top of your head what phps it is calling
Sure, if you look at the URL at the top of the browser you should see that it's loading the index.php file. This file includes other files to build the full page.
Cheers.
