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When the system mark a ticket as overdue

Yyuridamata
May 25, 2018
Post #1 Friday, May 25, 2018 3:17 PM
Edited

Hello everyone,I'm trying to find the piece of code that checks if a Ticket is overdue. The moment when the "isoverdue" column, on tickets table, is changed from 0 to 1.Is it when someone opens the Tickets panel? Can someone help me?

PavelH
May 29, 2018
Post #2 Tuesday, May 29, 2018 12:02 PM
Edited

I think include\class.ticket.php.Look for $this->isoverdue = 1;

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When the system mark a ticket as overdue

yuridamata

Hello everyone,I'm trying to find the piece of code that checks if a Ticket is overdue. The moment when the "isoverdue" column, on tickets table, is changed from 0 to 1.Is it when someone opens the Tickets panel? Can someone help me?

PavelH

I think include\class.ticket.php.Look for $this->isoverdue = 1;