Muy buen día, debido a los requerimientos de mi empresa se necesita dar seguimiento a las solicitudes de apoyo y tratar los tickets como documentos; la cuestión es que necesito cambiar la palabra "Ticket"  por "Documentos" en toda la interfaz de osticket y quisiera saber si me pueden apoyar en éste sentido. De antemano muchas gracias por su apoyo.osTicket 1.10 instalado en xampp sobre windows server 2008 r2

    Very good day, due to the requirements of my company you need to follow up support requests and treat tickets as documents; The point is that I need to change the word "Ticket" to "Documents" throughout the osticket interface and I would like to know if you can support me in this regard. Thank you in advance for your support.osTicket 1.10 installed in xampp on windows server 2008 r2You would have to create a custom language file and replace each instance of the word "ticket" with the word "document".  You should be able to extract the spanish one give it a different name and update it.

    thanks for reply, i'll try this solution.

    Do you know what the file encoding is?

    .phar?http://php.net/manual/en/book.phar.php

    Very very thank you! this help me a lot! =D

    10 months later

    wich8 Buenas tardes, lograste cambiar con éxito la palabra ticket por documentos, yo requiero cambiarla por informes, me podrias ayudar, muchas gracias

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