How can I replace "Department" column with "Assigned to" in My Tickets queue?In all the other queues there is the "Assigned to" columnt, but not in this one.v1.10.1 (9ae093d)
For most people in most setups, the "assigned to" field would have only their name for each ticket as that is what the view is filtered to. It is nice to have Department in at least one view if you are a member of more than one department too.A forthcoming version of OsTicket should include custom queues functionality which allows for simple add/remove of columns and will do exactly what you are after.
@[deleted]:I'm also looking for a functionality to replace column 'department' but with field 'status'When is this next version of ostickets coming with additional function of cutom queues please?kr,wouter
I'm not aware of an ETA however it looks to be pretty soon.
I have applied a patch so that My Tickets displays tickets assigned to me and tickets assigned to one of my teams (but not to an agent). This is why it is important to distinguish between my tickets and those that are waiting to be claimed.I've been hearing about the new version for months (years?) and would rather patch the current version for now.Come on, it can't be that difficult :)
..and it isn't:tickets.inc.php, near 534: else { $lc = Dept:($T, 'name', $T); //begin patch if ($T) $lc = new AgentsName($T.' '.$T); elseif ($T) $lc = Team:($T, 'name', $T); //end patchalso near 73: 'heading' => __('Assigned To'),
iantic Is there an update for this patch? The code has changed now in 1.10.4.
tickets.inc.php ?-> ./includes/staff/tickets.inc.phpPerfect!
Hi, how do you build a query in tickets.inc.php, to get fields from other tables, e.g. ost_form_entry ?I can see various code snippets of people putting in fields that are in the main tables.I'm not sure how the parse_str and http_build_query functions work ? I suspect these are just for building URLs, not running an actual query ?
we've found a workaround for our problem:when you type 'space' en press enter on the search field, you see that the column "status" has been added. Works for me.kr,wouter
so far, I can only change the header ... T_T
is there a way to change the column and its value?