Hello everyone!I'm trying to write customization to Osticket that change the SLA bahavior. To do so, i need to understand the difference between the columns "duedate" and "est_duedate" on the Tickets table.Can Anyone help me?

SLAs do not have either of those columns in the database?see:ost_slaUnless you you are looking at ost_ticket.  Then due_date is when the opener of the ticket selects a date that the ticket is due. est_due date is the calculated date based on default SLA on when the ticket would be due.

That's what a needed. I'm trying to skip Weekends on the SLA calculation. I've acomplished that on the "est_duedate" calculation. But when i saw the "duedate" column i've got confuse about it's utility.Thank you a lot! Sorry for bad english, not a native speaker. 

16 days later

yuridamata  Did You resolve skiping SLA calculation during weekends?Could You share this?

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