Hello OSTicket, Our company has been using the current version of OSticket for it's business needs. The company has given me a task which is to modify some of it's functions that are applicable to the task management/tracking needs of the company. The problem is I am confused with the PHP framework used in OSTicket and I can't figure out which portion of the code needs to be edited to get these requirements.1. The company wants that every time a new agent account is created, a user account will also be created for that agent at the same time. A user account is created for that agent so that he/she can also create tickets for his/her concerns.2. Everytime the agent creates a new ticket. His/her user account details will automatically fill out the fields by default on Open New Ticket form.I'm only familiar with the MVC type of frameworks and not the framework used in OSTicket.Thank you and best regards.