Ahh ok, yes we see the same incorrect date format on that part of the dashboard.The dashboard works ok for us, however, there is at least 1 PR you would need to apply before it starts to be useful: https://github.com/osTicket/osTicket/pull/3738I've additionally made other changes so that logging of automatic assignments are reported also: https://github.com/perryk/osTicket/tree/log-assigned-on-auto-claim-and-set-closing-agentVery likely the plugin mentioned above would be much better.