For email template of New Ticket Notice (created by agent on behalf of the user), the default message body is %{message}. This will render the message with the original message follow by the response message together.However, the user might not notice the response message tucked in the 2nd paragraph because both messages share the same text format, with only a couple of line brakes to separate the two. I want to break them up so that original message will show up AFTER response message, and also add a line 'On xx-xx-2018, you wrote:' before it.I found that I can use %{ticket.thread.original} to get the original message, but I can't find out what to use for the response message. Can someone help? Thanks.