Hi,A suggestion:You could see the possibilities of making a rule available to forum users. When
a ticket is answered correctly and meets the needs of the user who
requested help, have a link / button to inform that it is resolved or
user re-edit the title by informing .I
believe that this way it is easier for users to try to use what has
already been published, without having to test and err with information
that is of no use, it only locks the system, but it is also easier to
search.kklo