We recently disabled ticket generation via email for customers. We created a new mailbox for our internal use only. The idea is that the team can still create tickets via email, but the customer's cant. We still want all notifications and alerts to go out through the original email address, but we want the system to fetch incoming emails from the new mailbox.
Its not working, and I cant figure out why. Outgoing email should be sent through our SMTP server. That works fine when test emails are sent through the diagnostic page.
Multiple errors in the logs: Unable to email via php mail function:"User Name" mail() returned failure
originalmailbox@company.com is set to default in settings. Fetching is disabled. Sending is enabled.
newmailbox@company.com has fetching enabled. Using the same port and server as original used before. IMAP protocol is used. Sending email is disabled.
Fetching is enabled in settings, but not auto-con. Accept all emails is enabled.
OS ticket v1.10 (901e5ea)
