Hello.Using osTicket v 1.9.12 it was enough to write a few characters and the GUI would propose all users starting with those characters.Using osTicket v1.10.1, now I need to write all characters up to the "@" before the GUI proposes the corresponding user.Please note I'm using the ldap plugin connected to the site Active Directory.Any ways to go back to the old behaviour?Attached is the logs of the httpd server.Thank you and best regards.Robi
Hello.I forgot to attach the httpd logs.. here they are :-)
I run 1.10.1... I type 3-4 letters and get suggestions.Are you sure that your just not waiting long enough?Or perhaps you haven't applied the search fix here:https://github.com/osTicket/osTicket/pull/3456note there is a second fix in the comments of:https://github.com/osTicket/osTicket/pull/3441
Super!I'll try to apply the fixes tomorrow and let you know.By the way, the move from 1.9.12 (on windows server) to 1.10.1 (on linux server) was made as follows:1) zip website folder on server W and extract on server L2) dump db on server W and restore on server L3) extract osTicket-v1.10.1.zip inside website folder on server L4) replace auth-ldap.phar and it.phar inside website folder on server L5) run the upgrade procedure via web browser --> this procedure was successfull and reported no errorsBest regards.Robi
Sounds like you did it right. (although you skipped setting up the DB user for the DB in your steps)
Great! Applied the two fixes and now search and autocompletition works! :-)Thank you. :-)Robi
Very welcome. :)I'll close this thread and mark it resolved. Please feel free to start a new thread if you have another question, comment, query, etc.