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Hello, I have a problem. The Ticket Filter doesn't work.

I try to do simple action.

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Auto assign or reassign help topic to Agent. 

I try this simple action and other in my system, but it really does nothing.

Doesn't work at all. 

Please help me. Maybe I should turn on this mechanism? 

Maybe they have some special rules to work for example one per day or one per

hour?

I spent hours on searching for some information about this mechanism, but

I didn’t find anything.

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You haven't provided us with the filter information.

Where I can find this information?Do you means screenshots? 

Admin panel -> Manage -> Filters.Your filter.Screen shots would be helpful, but you can just tell us whats selected, what entered, etc.  Up to you if you want to do that much typing.

I have only one rule: Topic ID Contain "skarga" -> Assign to Agent "Lukas" and Set Priority to High. And it does nothing. I change it many times for difrent options but it still does nothing. Of course I have a topic with this word.

have you enabled it?what channel is it on?You should prob just give us screen shots.

Hello,Thank you. Now our filter work but unfortunately only if we generate new ticket. I would like to use filter when someone change help topic on created ticket. It is possible?Can you help me?

Ticket filters only run when new tickets are created, there is no way currently in the osTicket UI to do what you are trying to do. 

Q: Now our filter work but unfortunately only if we generate new ticket. I would like to use filter when someone change help topic on created ticket. It is possible?A: No. Ticket filters are only fire when a ticket is created.

Ok i understand now. Thank You for your time and answer for my question. 

Very welcome.  Sorry that I didn't have the answer that you wanted. :)I'll close this thread, but please feel free to start a new thread if you ahve another question.

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