Hello guys,
Is it possible to block people to reopen a 'Resolved' ticket? I cannot found an option for it.
Many thanks
Amajer
Admin panel -> Manage -> Lists -> Ticket Statuses -> Closed -> Item Propertiesuncheck "Allow reopen"Click Save.However this means that new tickets will be generated when they try to re-open the ticket.
Hi ntozier,
Does it mean users cannot reopen the normal 'Closed' ticket neither?
Yes. That is what it means.Alternately you can always add your own custom status. We have one called "Close - No Reopen"
oh, I can see it's configurable for different status
ntozier thanks for your help
Very welcome. Should I mark this as resolved and close it?
Yes please.
