Couldn't find it anywhere so apologies if it has already been answered but for the option 'Default Ticket Number Format' Are there any other variables that you can add besides # for a numerical value? I'd like to do both alpha and number, just wondering if it's possible.
Admin panel -> Settings -> Tickets: Default Ticket Number Format, and Default Ticket Number Sequence, and the manage button.
That only shows you sequences, not what variables can be used, maybe only # is accepted, but I can't find that anywhere in documentation.
as an example, can we generate a random ticket ID of 'e4g-3y6-z2v' ? Using only variables?
osTicket does not have variables in its ticket numbers. you can use numbers and static letters.
ok cool, thanks for confirming.