Hi again crew!I'm working with this distribution:- CentOS 7.5- PHP 5.6- MariaDB 5.5: InnoDB- Osticket 1.9.9- Language Pack: Spanish- No Mods.I have a issue like this:http://forum.osticket.com/d/discussion//resolved-1-9-link-in-customer-email-not-workingI have a predefined answer with a little text and a linkClick <strong><a href="http://surveys.speedtelematics.com/index.php/381997/newtest/Y?S1H1=%%7Bticket.number%7D&amp;S1H2=%%7Bticket.email%7D&amp;lang=es">HERE</a></strong>.<br><br>When I save the url in href tag, this changes. The correct url should be this:http://surveys.speedtelematics.com/index.php/381997/newtest/Y?S1H1=%{ticket.number}&amp;S1H2=%{ticket.email}&amp;lang=es<br>So, the link doesn't work.I saw that this issue was fixed and I test that my class.thread.php is the right version.How can i solve this?Thanks in advance.

Have you looked at the template in the DB to see if it is correct?Edit in the DB directly and I think that you might be good to go.  I think that the WYSIWYG editor is borking it or something.,

Mmmmm.... good idea ;)I'm going to try and i will come back with the feedback.Thanks, one more time, ntozier :)

You are good men. Works!It isn't a "nice solution" but it's a solution! hahahaThank you very much.

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