osTicket v22.214.171.124Our hosting company uses a support ticket system that doesn't allow for email updates. When a ticket is updated, the customer gets notified by email like so:Dear Customer,Thank you for using Example.com's ticketing system!We have replied to your ticket:Ticket ID: 12345Ticket Subject: Other Technical IssuePosted on: 2017-11-20 09You may review our reply and update the ticket if necessary from here: https://support.example.com/12345Please
note that this is an automated notification and replying to this email
will not reach Example's mailbox. If you have any further questions,
please post them in your ticket from the aforementioned section.Best regards,Example.com==Is it possible to modify or configure osTicket to do something similar? Thanks!